BritNed (General)
We can help with general queries or point you in the right direction.
Phone:
+31 26 202 01 30
Email:
Hours:
09:00 - 17:00 CE(S)T (Monday to Friday)
Get in touch
To make sure you get to the right contact, we have listed the respective teams below.
BritNed (Customer)
We can help with new and existing customer queries.
Phone:
+31 26 202 01 38
Email:
customer.enquiries@britned.com
Hours:
07:00 - 17:00 CE(S)T (Monday to Friday)
BritNed (Media / Press)
We can help with any media or press enquiries.
For queries in Great Britain, please contact the National Grid press office:
Phone
+44 1926 656 536
Hours:
For queries in The Netherlands, please contact the TenneT press office:
Phone
+31 26 373 26 00
Hours:
Kingdom Helpdesk
We can help with queries related to operation of Kingdom system which runs our Intraday auctions. Support is via email only.
Email:
Hours:
24/7
RNP Helpdesk
We can help with queries related to the operation of the Regional Nomination Platform (RNP) which is used for nomination of capacity across Long Term, Day Ahead and Intraday capacity.
Phone:
+420 221 400 825
Email:
Hours:
24/7
Joint Allocation Office (JAO)
We can help with queries about the eCAT platform, invoicing for Long Term and Day Ahead auctions, and JAO registration process
Phone:
+352 27 62 38 01
Email:
Website:
Hours:
08:00 - 17:00 CE(S)T (Monday to Friday)
Our Locations
We operate four sites across Great Britain and the Netherlands.
Need directions?
All of our sites require an appointment to visit. Please get in touch with us if you have any questions.
NL Converter Station
GB Converter Station
Solihull (GB Office)