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Contact Us

Get in touch

To make sure you get to the right contact, we have listed the respective teams below.

BritNed (General)

We can help with general queries or point you in the right direction.

Phone:

+31 26 202 01 30

Email:

britned.info@britned.com

Hours:

09:00 - 17:00 CE(S)T (Monday to Friday)

BritNed (Customer)

We can help with new and existing customer queries.

Phone:

+31 26 202 01 38

Email:

customer.enquiries@britned.com

Hours:

07:00 - 17:00 CE(S)T (Monday to Friday)

BritNed (Media / Press)

We can help with any media or press enquiries.

For queries in Great Britain, please contact the National Grid press office:

Phone

+44 1926 656 536

Hours:

National Grid Media Centre

For queries in The Netherlands, please contact the TenneT press office:

Phone

+31 26 373 26 00

Hours:

TenneT Press Office

Kingdom Helpdesk

We can help with queries related to operation of Kingdom system which runs our Intraday auctions. Support is via email only.

Email:

kingdom.helpdesk@unicorn.eu

Hours:

24/7

RNP Helpdesk

We can help with queries related to the operation of the Regional Nomination Platform (RNP) which is used for nomination of capacity across Long Term, Day Ahead and Intraday capacity.

Phone:

+420 221 400 825

Email:

rnp.helpdesk@unicorn.com

Hours:

24/7

Joint Allocation Office (JAO)

We can help with queries about the eCAT platform, invoicing for Long Term and Day Ahead auctions, and JAO registration process

Phone:

+352 27 62 38 01

Email:

contact@jao.eu

Website:

JAO Contact

Hours:

08:00 - 17:00 CE(S)T (Monday to Friday)

Do you have a question?

We may have already answered it in our Frequently Asked Questions

Our Locations

We operate four sites across Great Britain and the Netherlands.

  • BritNed Headquarters

    Our primary office is based in the TenneT TSO building in Arnhem

  • GB Converter Station

    Our converter station in Great Britain is on the Isle of Grain and our primary control centre

  • NL Converter Station

    Our converter station in The Netherlands is in Maasvlakte near the port of Rotterdam

  • GB Office

    We have an office based in the National Grid Ventures building in Solihull

Need directions?

All of our sites require an appointment to visit. Please get in touch with us if you have any questions.

BritNed Headquarters

Utrechtseweg 310,
6812 AR Arnhem,
The Netherlands

Get directions
NL Converter Station

GB Converter Station

Solihull (GB Office)

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